Refund and Cancellation Policy

You may cancel a month-to-month service at any time by emailing hello@localpros.co.za or sending a written WhatsApp message to +27 83 233 6716.

Cancellation takes effect at the end of the current paid billing period. To prevent the next recurring charge, please send your request at least five business days before the next billing date. If a charge has already entered processing, contact us immediately and we will review it fairly.

If you accepted a fixed-term offer, its agreed commitment and any upfront benefit—such as discounted setup or an included website—will be shown before purchase. Where the Consumer Protection Act applies, you may cancel on 20 business days' written notice. We may charge only a reasonable cancellation amount permitted by law, taking into account work completed, benefits supplied, costs incurred and the value of the remaining agreement. Fixed-term terms may apply differently to juristic-person transactions.

If you cancel a once-off service before work starts and before we commit third-party costs, we will refund the amount paid. If discovery, setup or other work has already started, or approved costs have been committed, we may deduct the reasonable value of that work and those costs and refund the balance.

Monthly fees reserve capacity and cover work and access during that billing period. They are normally not refunded once the period has started and the service has been made available or work has been performed. This does not limit a refund or other remedy required by law or due because we materially failed to provide the agreed service.

Domain registrations, hosting, advertising spend, software licences, stock assets and other third-party costs are non-refundable once purchased or committed, unless the relevant provider refunds us. We will identify material third-party costs in the service offer or obtain approval before incurring them.

If you believe a service was not supplied as agreed, contact us with the relevant details. We will investigate and, where appropriate, re-perform the service, correct the problem, provide a fair service credit, or refund the affected amount.

Confirmed duplicate payments or payments taken after an effective cancellation will be refunded in full. This does not include a charge already due for a completed billing period or approved work.

Refund requests should include the customer or business name, invoice or transaction reference, the payment date and the reason for the request. Do not email complete card details or passwords.

Once approved, we will initiate the refund to the original payment method where possible, normally within seven business days. Banks and payment providers may take additional time to reflect the funds.