Terms and Conditions

These terms apply when you request, order, subscribe to or use a Local Pros Studio service. By accepting a quotation, order form or subscription, or by paying an invoice, you confirm that you have read and accepted these terms.

Your quotation, proposal, order form or statement of work may contain service-specific scope, pricing, delivery dates or commitment periods. Those specific written terms take priority if they conflict with these general terms.

Our services may include:

• website design, development, hosting and maintenance;
• SEO, content and digital-marketing services;
• social-media content creation, scheduling and management;
• review collection and reputation-management services;
• Google Ads setup and management; and
• other services described in a quotation, proposal or on this website.

The exact deliverables, start date and estimated delivery period are shown on the relevant service page or agreed with you in writing. Timelines depend on receiving the information, approvals, platform access and content we reasonably need from you.

Prices are stated in South African rand. Any applicable taxes, setup fees, advertising spend, domain charges or third-party costs will be shown on the service page, quotation or invoice before you pay.

Payment may be made by electronic funds transfer, card or an approved payment provider such as PayFast. If you choose a recurring plan, you authorise the agreed subscription amount to be charged on each billing date until the subscription is cancelled. We will provide an electronic invoice or payment record.

If payment fails or becomes overdue, we may pause the affected service after giving reasonable notice. You remain responsible for amounts already due and for approved third-party costs already committed on your behalf.

A service is month-to-month unless the relevant offer, quotation or order form clearly states a fixed commitment period. Month-to-month services may be cancelled at any time and end at the close of the current paid billing period, subject to our Refund and Cancellation Policy.

Some discounted bundles or website packages include a fixed commitment because setup work or a website is supplied upfront. Where consumer law applies, a customer may cancel a fixed-term agreement on the notice required by law, subject only to a reasonable cancellation charge allowed by law. Business-specific ownership, hosting and handover terms will be stated in the accepted offer. Our standard website terms are explained in our Website Terms and FAQ.

• Provide accurate, lawful and current business information, content and instructions.
• Confirm that you have the right to use content, images, trade marks and account access supplied to us.
• Review and approve material within the agreed timeframes.
• Keep your passwords and account credentials secure.
• Use our services lawfully and comply with the rules of Google, Meta and other third-party platforms.

Some services rely on third-party platforms, hosting providers, payment providers, advertising networks and social networks. Their outages, policy changes, account reviews or suspensions may be outside our control.

We will deliver the agreed work with reasonable care and skill, but we cannot guarantee a specific search ranking, number of leads, sales, reviews, advertising result or uninterrupted availability of a third-party service unless that guarantee is expressly included in your written offer.

You retain ownership of material you provide to us. We retain ownership of our pre-existing tools, templates, software, processes and know-how. Ownership or licensing of work created specifically for you is determined by the accepted service offer and is subject to full payment.

Third-party fonts, images, software and platform features remain subject to their own licence terms.

We handle personal information as described in our Privacy Policy. Each party must protect confidential business information received from the other and may use it only to deliver or receive the agreed services, unless disclosure is required by law.

Nothing in these terms removes rights or remedies that cannot lawfully be excluded. To the extent permitted by law, neither party is liable for indirect or consequential loss. Our total liability relating to a service is limited to the fees paid for that affected service during the three months before the event giving rise to the claim, except for fraud, gross negligence or liability that may not lawfully be limited.

Please report a concern to hello@localpros.co.za. We will acknowledge it and try to resolve it in good faith. These terms are governed by South African law.

We may update these terms when our services, providers or legal obligations change. The effective date above will be updated. Material changes affecting an active paid service will be communicated before they take effect where reasonably possible.